Our Policies:
On this page you can find our specific policies that apply to shipping, ordering, and the payment process. Please be assured that we strive to make the ordering, shipping and payment process as simple as possible. If you do have any troubles with anything on our website whether it be technical or just don't understand something please feel free to contact us using the form below.
Ordering Information:
When ordering from Lil' Angels boutique we've tried to make the process very simple. First you should pick out the gift/s that you would like then you can hop on over to the design page and locate the perfect design to go with your gift. Most of our gifts can be fully customized with any of our designs (unless otherwise stated). Once you have your item and design code ready then you can contact me with your order details. You can also place your order through the order form page on this site. Once I receive your order I will send you out and updated invoice which will include shipping charges (for out of town customers). When you receive your updated invoice please look over the invoice to make sure all information is correct. Once you approve the invoice then I'll ask that you submit full payment in the form of (cash or money order) within three (3) business days. Once your full payment has been received please allow up to 48 hours for your order to be made and shipped. I will notify you when the item has shipped.
When ordering from Lil' Angels boutique we've tried to make the process very simple. First you should pick out the gift/s that you would like then you can hop on over to the design page and locate the perfect design to go with your gift. Most of our gifts can be fully customized with any of our designs (unless otherwise stated). Once you have your item and design code ready then you can contact me with your order details. You can also place your order through the order form page on this site. Once I receive your order I will send you out and updated invoice which will include shipping charges (for out of town customers). When you receive your updated invoice please look over the invoice to make sure all information is correct. Once you approve the invoice then I'll ask that you submit full payment in the form of (cash or money order) within three (3) business days. Once your full payment has been received please allow up to 48 hours for your order to be made and shipped. I will notify you when the item has shipped.
Payment Policy:
When you receive your updated invoice (*See invoice approval below*) I ask that you please submit full payment for your order within three (3) business days. If paying by cash/money order please notify me through e-mail ([email protected]) that you have mailed off your payment to me. If you fail to submit full payment and have not contacted me to make payment arrangement within five (5) business days. I will assume that you no longer wish to place this order and cancel the order.
Invoice Approval:
Whether you are placing an order online or paying by cash/money order you will receive an updated invoice to the e-mail address that you supplied during the ordering process. Upon receiving this invoice I ask that you please carefully look over the invoice and make sure all information (Item description, design, color, personalization etc.)on this invoice is correct. If all the information on this invoice is correct then you should submit your full payment to me within three (3) business days. If any of the information on the invoice is wrong please contact me immediately. If you submit full payment for your order that is the eqivalent of approving the invoice. This means that once your payment is received you can no longer change the item, design, color, personalization etc. If you receive the wrong item, color, mispelled personalization etc and you approved the invoice then the company is not held reliable.
Shipping Policy:
We ONLY ship within the US.
Once full payment has been received and cleared. Please allow up to 48 hours for item to be marked shipped. It usually only takes about 24 hours for item to be marked as shipped unless we are experiencing high volumes of orders at one time. If we see that the item will not be shipped within the 48 hour timeframe we will contact you and let you know. When your item ships we will send you an e-mail stating when the item was shipped and when you should expect to receive your package. We ship all orders USPS priority mail so it should arrive at your home within 2-3 business days after it is shipped. All shipments include the shipping insurance and signature confirmation. These additional charges are already added into the shipping charges.
We ONLY ship within the US.
Once full payment has been received and cleared. Please allow up to 48 hours for item to be marked shipped. It usually only takes about 24 hours for item to be marked as shipped unless we are experiencing high volumes of orders at one time. If we see that the item will not be shipped within the 48 hour timeframe we will contact you and let you know. When your item ships we will send you an e-mail stating when the item was shipped and when you should expect to receive your package. We ship all orders USPS priority mail so it should arrive at your home within 2-3 business days after it is shipped. All shipments include the shipping insurance and signature confirmation. These additional charges are already added into the shipping charges.
Replacement/Refund Policy:
It is our goal to offer you top quality products just as you ordered them. We want you to be satisfied with the item that you ordered. Our Replacement Policy is as follows: The seller will gladly replace your item at no cost to you in the case of your item being broken, lost, or damaged during shipment. When the item leaves the sellers facility it is in good condition and has no flaws. If the item/s arrives at the buyers home with any visible defects you should contact the seller within three (3) business days. We will replace/refund your entire purchase price (minus any shipping and handling charges) if the item was broken during shipment. We do not give refunds for the items being the wrong design, wrong name, wrong item, misspelled name, wrong color/size. Once you submit your full payment you are approving the item, design, color choices, name and/or design as it is listed on the invoice that you received from us. By submitting your full payment you are adknowledging that all items listed on the invoice were correct. However, If for some reason we ship out an item that was not listed on the invoice included with the package please contact us and we will make the order right.
It is our goal to offer you top quality products just as you ordered them. We want you to be satisfied with the item that you ordered. Our Replacement Policy is as follows: The seller will gladly replace your item at no cost to you in the case of your item being broken, lost, or damaged during shipment. When the item leaves the sellers facility it is in good condition and has no flaws. If the item/s arrives at the buyers home with any visible defects you should contact the seller within three (3) business days. We will replace/refund your entire purchase price (minus any shipping and handling charges) if the item was broken during shipment. We do not give refunds for the items being the wrong design, wrong name, wrong item, misspelled name, wrong color/size. Once you submit your full payment you are approving the item, design, color choices, name and/or design as it is listed on the invoice that you received from us. By submitting your full payment you are adknowledging that all items listed on the invoice were correct. However, If for some reason we ship out an item that was not listed on the invoice included with the package please contact us and we will make the order right.
Cancellation Policy:
If for any reason at all you would like to cancel your order you may do so as long as the order has not been processed. Once the order is processed, this usually happens within 24 hours of receiving payment, you may cancel your order but you will be required to pay an additional $5 restocking fee. If you cancel your order after the order has been processed I will refund your entire purchase price (minus the $5 restocking fee).
Once the item has been processed and is shipped you may no longer cancel your order.
If for any reason at all you would like to cancel your order you may do so as long as the order has not been processed. Once the order is processed, this usually happens within 24 hours of receiving payment, you may cancel your order but you will be required to pay an additional $5 restocking fee. If you cancel your order after the order has been processed I will refund your entire purchase price (minus the $5 restocking fee).
Once the item has been processed and is shipped you may no longer cancel your order.
Privacy Policy:
Lil' Angels boutique promises to not sell, share, or transer your private information to any third party for any reason. We value your privacy and make huge strives to keep your private information such as but not limited to: name, phone number, e-mail address, mailing address etc. We will only use your private information for our sole purposes only. If you have any questions about our privacy policy please contact us.
Lil' Angels boutique promises to not sell, share, or transer your private information to any third party for any reason. We value your privacy and make huge strives to keep your private information such as but not limited to: name, phone number, e-mail address, mailing address etc. We will only use your private information for our sole purposes only. If you have any questions about our privacy policy please contact us.
Discounts/Promotional Code Use:
From time to time we offer great discounts/Promotional codes to our Facebook fans. In order to be eligible to receive these discounts or promotional codes you must like our Facebook page. Each discount/promotional code is subject to the following rules and regulations: Each discount/promotional code can be used a total of one (1) time. You may use only one (1) discount/promotional code at a time. We will not double/triple any of our discounts/promotional codes. Each discount/promotional code is subject to limitations such as a specific time or season. If you fail to use your discount/promotional code during its specified timeframe you forfeit the right to use your discount/promotional code.
Contest Rules and Regulations:
From time to time we will be offering some great contest/sweepstakes for our Facebook fans. In order to be eligible to be entered into any of our contest/sweepstakes you must be a registered fan of our Facebook page. During these contest you will be subject to the rules and regulations of our contest/sweepstakes. Each participant must abide by the stated rules and regulations or the forfeit the right to claim their prize. If you are a legal member of my family you are not eligible to enter into any of the contest/sweepstakes. Be sure to read the full contest rules and regulations on our Facebook page.
From time to time we offer great discounts/Promotional codes to our Facebook fans. In order to be eligible to receive these discounts or promotional codes you must like our Facebook page. Each discount/promotional code is subject to the following rules and regulations: Each discount/promotional code can be used a total of one (1) time. You may use only one (1) discount/promotional code at a time. We will not double/triple any of our discounts/promotional codes. Each discount/promotional code is subject to limitations such as a specific time or season. If you fail to use your discount/promotional code during its specified timeframe you forfeit the right to use your discount/promotional code.
Contest Rules and Regulations:
From time to time we will be offering some great contest/sweepstakes for our Facebook fans. In order to be eligible to be entered into any of our contest/sweepstakes you must be a registered fan of our Facebook page. During these contest you will be subject to the rules and regulations of our contest/sweepstakes. Each participant must abide by the stated rules and regulations or the forfeit the right to claim their prize. If you are a legal member of my family you are not eligible to enter into any of the contest/sweepstakes. Be sure to read the full contest rules and regulations on our Facebook page.
** We value all feedback. Please allow up to 3 business days for us to respond to your emails. We are very busy trying to get this web page up and running so it may take longer than usual for us to respond to your questions or concerns, but please be assured we will reply as soon as we can. **
